FAQs
Q: What makes Compassionate Cleaners different from other companies?
A: We're local. We're certified. We're convenient. We're responsive. We're affordable. And we're willing and able to do the cleaning work that other companies won't do.
Q: What situations/circumstances do you work with?
A: All of the situations listed below:
- Unattended deaths
- Suicides
- Workplace accidents
- Blood cleanup
- Biohazards remediation
- Decomposition and odor
- Crime scenes
- Suicide aftermath
- Trauma
Q: What services don't you do?
A: We don't offer these services:
- Counseling or support. That's the purview of professional therapists.
- Clean up for infectious disease contamination, post-COVID.
Q: Are you certified?
Yes. By the Institute of Inspection Cleaning and Restoration Certification.
Q: Who owns Compassionate Cleaners?
A: Jeff Spahn is the owner and president of Compassionate Cleaners.
Q: Who pays for Compassionate Cleaners services?
A: In many instances, home or property insurance companies will pay the claim for Compassionate Cleaners services. In the event that our services are not covered by insurance policies or others, Compassionate Cleaners will provide a quote to the property owner.
Q: How long does a cleanup service take?
A: The length of time it takes to perform a cleanup always varies. However, our specialists work as quickly as possible to remedy the situation to allow the family or property owner to regain access. We understand that's a priority. We work as quickly as the situation allows while still being extremely thorough in our cleanup efforts.
Q: Why is a proper cleanup advisable and necessary?
A: Bloodborne pathogen exposures can transmit a variety of serious diseases and conditions, including Hepatitis A, B, C, D, E, G, the Human T-lymphotropic virus, Hantavirus Pulmonary Syndrome, Histoplasmosis, and psychological disorders such as Critical Incident Stress Syndrome, and Secondary Traumatic Stress Disorder. By conducting a proper crime scene cleanup, you negate the risk of a bloodborne pathogen exposure and/or other conditions.
Q: Why can’t I do bio-hazard clean up myself?
A: There are a number of state and federal mandates that govern the bio-hazard clean up industry. There are risks for a business that chooses to perform bio-hazard clean up, including:
- Employee exposure to hazards that can cause numerous diseases and medical conditions. Among these are Critical Incident Stress Syndrome and Secondary Traumatic Stress Disorder.
- State and Federal mandates have been established regulating the collection, handling, and disposal of human bio-hazardous waste. [Companies can face serious penalties for not adhering to these regulations.]
- Personnel conducting hazardous water collection and disposal are required to follow specific training and medical mandates set by state and federal agencies. [Failure to comply can result in serious penalties.]
Q: Can Compassionate Cleaners mitigate odor problems?
A: Compassionate Cleaners utilizes technologies that kill odor problems and leaves a property smelling like new. Following the removal of odors, we recommend laying down industrial-grade air fresheners because the human mind closely associates smell with memories. If a family reenters a property fully cognizant of what previously happened without smelling anything, it is possible that they could imagine an odor problem which could trigger unnecessary psychological trauma. An application of an industrial-grade air freshener negates this risk. Our services include:
- blood odor cleanup
- death odor cleanup
- bodily fluid cleanup
- decomposition odor cleaner
- odor cleaning
Q: Is help available to me if I, or my family, am a victim of a crime and require decontamination services?
A: If you or a loved one has suffered personal injury from a violent crime, the Iowa Crime Victim Compensation Program may be able to help. The program helps victims with certain out-of-pocket expenses related to injuries from violent crime. It is funded entirely by fines and penalties paid by criminals (not by taxpayers). The program pays for crime-related expenses such as medical care, counseling, lost wages, and funeral expenses (when costs are not covered by insurance or other sources). The program can also pay for crime-scene cleanup, replacement of clothing held as evidence, replacement of security items, child or dependent care, housing/shelter expenses, relocation expenses, and travel. LEARN MORE.
[If you live in Wisconsin or Illinois, you'll want to check with your state's program.]
Q: How can hepatitis A, hepatitis B, hepatitis C, hepatitis D, hepatitis E, and hepatitis G be safely remediated?
A: Through the proper application of hospital-grade and EPA-registered disinfectants by trained professionals, HAV, HBV, HCV, HDV, HEV, and HGV infected blood and body fluids can be effectively remediated.
Q: Can I have my regular janitorial staff clean up after an incident?
A: A janitorial staff that has acquired the proper training and equipment may do so. A regular janitorial staff is not prepared for such a task, and it is likely that an employee's exposure to pathogens may occur after instructing them to do so. To avoid any employee exposure, be sure to contact a professional remediation service.
Q: What if I have other questions?
A: Please call (563.581.4938) or email (Jeff@CompassionateCleaners.net) and we'll do our best to answer your questions. We're here to help.